A HTTP 402 response indicates a cluster’s account is behind on payments. All requests to the cluster will return the following message:
<div class="code-snippet w-richtext">
<pre><code fs-codehighlight-element="code" class="hljs language-javascript">{
"code": 402,
"message": "Cluster has been disabled due to non-payment. Please update billing info or contact support@bonsai.io for further details."
}</code></pre>
</div>
The cluster cannot be used until an overdue payment is successfully processed. If an account remains in an unpaid state for more than a week, it will be destroyed and any active clusters will be terminated and all data destroyed.
Please refer to this article on how to check an account’s billing information. If you’ve updated the account’s billing information and confirmed that the credit card on file is working, please contact us and let us know that this response still persists.
