Where do you go when you’re researching search tools?
Search results, colleagues, forums, vendor docs, something else. We want to know where you actually look.
Customer research We’re paying product owners $50 for a 30-minute conversation about how they measure search quality, and what bad search costs them. You’ll talk with a member of our product team. No one from sales joins the call, and we won’t add you to a sales list or email sequence without your permission.
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Click-through, zero-result rate, relevance judgments, support tickets or gut feel. All of them count. Lost orders, support load, engineering hours. How you put a number on it, if you do. The measurement you wish you had, and what gets in the way of building it. No. We want to hear from current customers and from teams that are evaluating Bonsai or running Elasticsearch or OpenSearch anywhere. No. The interview is research, and nobody will pitch you during it. No. If you track search metrics, having them in mind helps. If you're a customer, the Query Logs view shows what Bonsai already records about your searches. They shape what we build into Bonsai's search tooling and docs. We won't publish anything that identifies you or your company. For background on how we think about relevance, see Winning the Relevancy Game. Yes, if you'd like. Once we've finished the interviews, we'll send participants a short summary of what we heard about how teams measure search quality. Tell us how your team measures search quality.
Paid research: How does your team know if search is working?
Book a paid research session
What’s on the call agenda?
What constitutes great search in your mind?
What does bad search cost you — money, customers, orders?
What’s in your way to building better search?
Frequently asked questions
Do I need to be a Bonsai customer?
Is this a sales call?
Do I need to prepare anything?
What happens to my answers?
Will I hear what you learned?
Thirty minutes, on your schedule